Frequently Asked Questions

We are gratified by the positive comments we have gotten throughout our years of service. If you have a compliment please send a letter to our company headquarters.

Mailing/contact information

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No. Our units are non-transferrable. The unit must be vacated and then go to the next person on the waitlist. The new owner or resident should call our office to be placed on the waitlist.

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Some buildings have no room for additional storage units and have a very low turnover rate. We work with management as much as possible to add additional units in buildings where demand is high. In some cases however, the waitlists just do not have movement.

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Our computer systems indicates the first day you were put on the waitlist. This date stamp remains with your record until you are rented a room. If you were skipped we will look into what happenned. In general though, if we skip over you it is usually because the contact information we have on you is not correct. However, we will not delete you off of the waitlist so a call or email to our office will reinstate you on the active waitlist.

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Replacement key request form. Replacing keys are expensive. For this reason we also send them UPS, signature required so we ensure delivery. In most cases the replacement key cost is $50 which includes shipping (sometimes higher depending on the cost of the key).

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We only release one key per storage unit. The only way to get a second key is to fill out a Replacement key request form.

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All Bargold occupants and Bargold field staff have keys to access the Storage Area. Some building staff may also have keys. No one has a key to your storage unit except for you. Neither Bargold nor the building have care, custody or control of your belongings.

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Bargold requires 30 days written notice that you intend to vacate your unit.

You can fax your notice to 718-247-7007.

The fax should include your account #, date of intended vacate, forwarding address, phone #, email address, and your signature. You should call us to confirm that we received your vacate notice during our regular business hours. If you provide an email address you will receive a confirmation email as soon as your vacate notice is processed. When vacating a unit, please remove all items from the storage unit. Please make sure that the storage unit is left broom clean, in good condition with the chrome bar intact as when you first rented your unit. Please leave room unlocked. Mail us the storage room key after vacating. Our mailing address is 41-41 38th Street, Long Island City, NY 11101. We recommend that you mail the key certified mail with return receipt. If we do not receive your key, there will be a charge.

You can download the vacate request form: Vacate Request

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There are a number of reasons that this might occur: 1) Your unit was found locked after the specified vacate date 2) You have not returned the storage area key 3) You have an outstanding balance 4) We have not received a 30 day written vacate notice

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There is a $75.00 fee for not returning the storage area key.

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Since we received the vacate request in writing, a letter should follow stating that you no longer wish to vacate and are rescinding your vacate request. If you want to also send in a new vacate request you can do so at the same time.

You can download the vacate request form: Vacate Request

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Our lease with the building for the storage area has ended. Bargold would always like to renew the lease but sometimes, at the building's request, we must vacate the premises. If this occurs, please vacate the storage units by the date mentioned on the notice. Bargold crews must dismantle the storage units and anything left in the units will be discarded.

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There are two reasons why you may not have received your check from your bank: 1. Due to the method that we now use to process customer check payments. The other Due to the enactment of a new banking law called “Check cashing for the 21st century or “check 21”.

We use a process called “accounts receivable e-checks” or “ARC”. Here’s how it works: when we receive your check in the mail we scan it and send an electronic version to your bank. Your payment information travels to your bank over a secure automated clearing house network. Your bank deducts the check amount from your account. We destroy your original check and store an electronic image for two years. A record of the transaction is listed as an electronic check payment on your bank statement. ARC eliminates many of the drawbacks of paper checks. Paper checks are typically handled by many people and can be less secure than electronic transactions. Electronic check processing through the automated clearing house network is efficient and secure. You have the right to ask us to send your paper check to the bank but we hope you agree the ARC benefits us all.

The “Check Clearing for the 21st Century Act” or “Check 21” went into effect on October 28, 2004. As a result the bank on which your payment is drawn has the option of converting your original check into a substitute electronic check when it is processed. “Check 21” helps banks reduce handling and storage of checks and from most of electronic transactions. When your bank converts to this process the original check will no longer be available but your bank will produce a substitute check if you request it. Substitute checks can be used the same way as the original check. We encourage you to contact your bank for more information of “Check 21.”

Bargold offers alternative options to monthly check writing. Sign up for Automatic Debit

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There are a few reasons a payment may be delayed in posting:

• The check that you provided does not have an account number on it leading to an inefficient posting process.
• The speed of the US postal Service is affected at different times of the year due to volume.
• The check which was sent to us was a bank check which was cut by your bank on instructions from you.

Most banks do not have direct access to deposit in our account. The date you tell your bank is the date that they first prepare a physical check which they then mail to us. Once we receive it, it is deposited immediately and credited to your account that same day. Your bank takes the funds from your account the day they cut the check. In the future, please start the process a few days earlier each month, so that your bank's check will reach us by the 10th of the month.

Bargold offers alternative payment options to pay us directly. Sign up for Automatic Debit

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Our automatic payment option is the easiest way. There is no mail involved and the payments are taken from your bank account on the first day of every month. Sign up for Automatic Debit

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We do not provide paper bills. You can provide us with an email address and we will send you an e-bill and/or you can Sign up for Automatic Debit where you can check your monthly bank statement to see the rental deductions.

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We are sorry that you are experiencing difficulties with our ebill system. We rarely experience the problem you are having, and appreciate your patience while we work through it.

Please send an email to ebill@bargold.com and include your unit number. We will in turn try and send it back to you. We will then send you a current invoice (to your email). I think the emails are being filtered out at some point.

If you can add ebill@bargold.com and ebill@bargoldstorage.com to your preferred or accepted email list or your email address book it may also help.

If you still do not receive the ebill, please check to see that it is not being sent to your ‘deleted’ or ‘junk mail’ folders.

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Please be aware of the following:

The installation of our storage system is by no means the end of our commitment to the storage facility in both manpower and materials. We keep the installation looking fresh and clean with regular visits from our maintenance crew. We perform all and any repairs necessary on a timely basis.

All of this and more require personnel and materials, the cost of which, as you must know from your own experience, continues to rise.

With all of the above, the monthly cost to you for renting one of our storage units in your own building/community, is significantly less than the cost of renting a similar sized unit in a commercial facility off premises.

We have and will keep our increases modest and look forward to continuing to offer the storage amenity for many years to come.

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Our units are constructed of steel and fire retardant/mildew resistant plywood. Mold will not grow on our Storage unit.

Please discard all cardboard or other packing material from the Storage Unit. Cardboard and packing material contains cellulose which facilitates the growth of mold. In addition, please remove all affected items from the Storage Unit and do not return such items to the Storage Unit until all signs of mold have been removed.

We are concerned about the growth of mold in storage areas and we try to take reasonable measures to control the moisture level in the Storage Area. Please advise us immediately if you notice or observe additional mold in the Storage Area of your building.

If you have not already done so, you should notify your insurance carrier about the mold condition and any damage to your property.

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As per our occupancy agreement nothing should be stored above or around the storage unit. Please notify Bargold and we will facilitate the removal of the items. Report an issue

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In almost all circumstances the building is reponsible for keeping the aisles debris free as well as replacing burnt out lightbulbs. Bargold is responsible for repainting the floor/units and maintaining the area. Please call Bargold or send in a maintenance request if the room is in need of freshening up and we will take care of it. Report an issue

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When Bargold first goes into a room our objective is to clean the space and provide storage units in a clean environment. Occasionally, we encounter a situation where something in the building or storage area changes such that insects/mice are present. We work with building management with your building''s exterminator or can provide our own extermination services to remedy the situation. Please note that the storing of food is prohibited. If there is an extermination issue, please report it. Report an issue

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Neither Bargold nor the building wants the environment that you store in to be hot or humid. The conditions in the room may have changed over time as a building has developed. Pipes or conduits may have been added or vented which create an issue such as this. Please let us know and we will work with the building to get this area cooler. Report an issue

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Metal over time will change appearance. The white or grey film that you see on your unit is oxidation from the steel being exposed to the air.

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Bargold storage units are full enclosed steel units with a raised platform. Occassionally the flooding in a building will be so great that it will go over the platform and can wet your belongings. Plumbing lines could leak and water can seep through a seem or crevice onto your belongings. It is important to separate the wet items immediately in order to both dry them out and eliminate any chance of mildew forming. Send pictures and the itemized list to your insurance company. Bargold maintenance crews can raise the floor to any height you wish. An appointment should be made with our office as your presence in the storage area while we raise the floor is required. Also, we can work with management to get the room to be dry. If you can identify any pipes that you have seen leak it would help this process.

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As per your occupancy agreement odor producing items and other spillable items are not allowed to be stored. If a spill does occur, contact Bargold immediately. Bargold strives to keep the storage area clean and debris free.Report an issue

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The simple answer to this question is no. We must keep every unit standard. There are no modifications that you can make to the storage unit. However, if you need packing/organizational supplies please visit the Supply Store.

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No. As per the occupancy agreement the use of the Storage Unit is for the occupant listed on the occupancy agreement only. Other people are not allowed to access the area or unit.

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Call the police and then call us immediately. You must fill out an incident report with the police. Please catalog everything that you feel is missing. This should be told to the police and you will need it to submit to your insurance company. The Bargold representative will ask you if you were able to re-secure your room and if other rooms were broken into as well. Bargold will send a representative out to ensure the safety and security of the room.

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During an Open House all the people who called Bargold to add their names to the reservation list are given the opportunity to take a look at the storage units and sign up for a unit immediately if interested (if there are enough units to cover the people on the waiting list). Selection is done on a first come first serve basis. No one is guaranteed a specific unit.

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As the Occupancy Agreement states Bargold does not carry any insurance for your personal property. You must have home owners/renters insurance in place throughout your occupancy. If there is a loss please contact your insurance company.

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Absolutely not. The storage unit is for common household items such as suitcases, clothing, bikes, dishes etc. Bargold does not have insurance for your belongings. The storing of works of art, sentimental or other valuable possessions is strictly prohibited.

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As per your Occupancy Agreement access to the Storage Area is for storage purposes only. If you notice someone in the storage area for any other purpose please report it to us. We will work with management to take care of the issue. Report an issue

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As per your Occupancy Agreement the storage of flammable, odor producing, valuable, and perishable items is strictly prohibited. If you notice someone in the storage area storing anything like this please report it to us. Report an issue

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